Frequently Asked Questions

General Questions

1. What payment methods do you accept?

We currently offer Cash on Delivery (COD) on eligible orders across Pakistan.

Available payment options will be displayed at checkout.

2. Do you offer Cash on Delivery?

Yes! Cash on Delivery is available across Pakistan on eligible orders.

You can place your order online and pay when your package arrives at your doorstep.

For some orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

3. How long does delivery take?

Orders are generally processed within 1–2 business days.

After processing, delivery usually takes approximately 3–7 business days, depending on your city and courier service.

Remote areas may require additional delivery time.

4. Do you offer free delivery?

Yes! We currently offer Free Delivery across Pakistan on eligible orders.

If any additional delivery charges apply to a particular product or location, they will be clearly shown before you complete your order.

5. How can I track my order?

Once your order has been dispatched, we will provide tracking information through the contact details you provided at checkout, where tracking is available.

6. Can I change or cancel my order?

Yes. If you need to change or cancel your order, please contact us as soon as possible.

We will try our best to accommodate your request if your order has not already been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

7. What if I receive a damaged or incorrect product?

Please contact us within 7 days of receiving your order.

Send us:

• Your order number

• Clear photos of the product

• A short video showing the issue, if applicable

Our support team will review your request and guide you through the next steps.

8. Can I return my order?

Returns or replacements may be accepted according to our Return & Refund Policy.

If you believe your product is damaged, defective, incorrect, or missing an item, please contact us before sending anything back.

9. How long does a refund take?

Once a refund has been approved, we will explain the available refund method and expected processing time.

Processing times may vary depending on the payment method and other circumstances.

10. How can I contact customer support?

You can contact our customer support team through our Contact Us page or email us at:

shiekhraza47@gmail.com

We aim to respond to customer inquiries within 24 hours during our support hours.

11. Do you deliver throughout Pakistan?

Yes! 🇵🇰

We aim to deliver our products across Pakistan, including major cities such as Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and many other areas.

Delivery times may vary depending on your location.

12. What should I do if my order hasn't arrived?

If your order has not arrived within the expected delivery period, please contact our support team with your order number and phone number.

We'll check the shipment status and help you with the next steps.

13. Do I need to confirm my COD order?

For some orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Please make sure the phone number you provide at checkout is active and reachable.

14. What information should I provide when placing an order?

Please provide:

• Full name

• Active phone number

• Complete delivery address

• City

• Any useful landmark or address details

Providing accurate information helps our courier partner deliver your order successfully.

15. What happens if I miss the courier's delivery call?

If you miss a delivery call, please contact the courier when possible or contact our support team with your order number.

Repeated unsuccessful delivery attempts may result in the order being returned to us.

---

Still Have Questions?

We're happy to help!

If you can't find the answer you're looking for, please visit our Contact Us page or email us at shiekhraza47@gmail.com.

Habibi Gadgets
Smart Gadgets. Better Living. 🇵🇰