Frequently Asked Questions

General Questions

1. What payment methods do you accept?

We accept the payment methods available at checkout. Available options will be displayed when you place your order.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible orders within the UAE.

3. How long does delivery take?

Orders are generally processed within 1–2 business days and delivered within 2–5 business days. Delivery times may vary depending on your location and other circumstances.

4. Do you offer free delivery?

Yes, we currently offer free delivery across the UAE.

5. How can I track my order?

Once your order has been shipped, we will provide tracking information through the contact details you provided at checkout.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will try to accommodate your request if the order has not already been processed or shipped.

7. What if I receive a damaged or incorrect product?

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos of the issue. Our support team will review your request and help resolve it.

8. Can I return my order?

Returns may be accepted in accordance with our Return & Refund Policy. Please contact us before sending anything back.

9. How long does a refund take?

Once a refund is approved, processing time may vary depending on the payment method, bank, or payment provider.

10. How can I contact customer support?

You can contact us through our Contact Us page or email us at:

shiekhraza47@gmail.com

We aim to respond within 24 hours.

11. Do you deliver throughout the UAE?

Yes, we aim to deliver across the United Arab Emirates. Some locations may have different delivery times depending on the courier service.

12. What should I do if my order hasn't arrived?

If your order has not arrived within the expected delivery period, please contact our support team with your order number, and we'll check the status of your shipment.